Why Does Netflix Keep Crashing on my Roku TV

A widespread issue often reported by Roku users is that Netflix keeps crashing on their devices. This article aims to provide an in-depth analysis of why this issue occurs and offers practical solutions to address it.

Roku is a popular streaming device that enables you to watch content from various streaming platforms on your TV, one of which is Netflix, a dominant player in the streaming service industry providing a vast library of films, series, documentaries, and more.

According to recent reports, Roku has approximately 51.2 million active accounts, while Netflix boasts over 200 million subscribers worldwide. Netflix operates on Roku as a downloadable app, allowing users to access Netflix’s extensive content library via Roku’s user-friendly interface.

Why Does Netflix Keep Crashing on my Roku TV: Common Issues

why does netflix keep crashing on my roku tv

Netflix often works stably on Roku TV and other models. But sometimes the application may crash. Here we provide a list of the main reasons why this happens.

  • Network connectivity issues: Streaming high-quality video requires stable internet connections. Insufficient internet speed or a weak Wi-Fi signal could cause the Netflix app to crash.
  • Roku software issues: If your Roku device’s software is outdated, it may not support the latest version of Netflix, causing it to crash. Software bugs could also be a factor.
  • Netflix app issues: If your Netflix app isn’t up to date, it may crash due to compatibility issues with Roku’s current software. Bugs in the Netflix app could also cause it to crash.
  • Device issues: If your Roku device is low on memory or storage, it may not run apps smoothly. Overheating can also cause your device to malfunction, leading to app crashes.

How to Troubleshoot Netflix Crashing on Roku

By following these tips, you can solve most common issues that cause Netflix to crash on your Roku TV, ensuring a smoother and more enjoyable streaming experience.

  • Checking and improving network connectivity: Test your internet speed using an online speed test tool. If the speed is lower than recommended, consider upgrading your internet plan or improving your Wi-Fi signal strength.
  • Updating Roku software: Navigate to ‘Settings’, then ‘System’, and finally ‘System update’ to check for available software updates. If the issue persists post-update, consider resetting your Roku device.
  • Updating the Netflix app: From the Roku home screen, highlight the Netflix app and press the ‘*’ button on your remote to check for updates. If Netflix still crashes after the update, try reinstalling the app.
  • Addressing device-specific issues: Clear cache and unwanted files to free up memory and storage. If overheating is the problem, unplug your Roku device, let it cool down, and avoid placing it in confined spaces.
  • Reboot Your Device: Restarting your Roku device at regular intervals can help to clear its memory, close unnecessary background processes, and may improve overall performance.
  • Monitor Device Temperature: Roku devices, like any electronic device, can overheat if used for prolonged periods, especially in high-temperature environments. This can cause apps to crash. Position your Roku device in a well-ventilated, cool area and avoid long, uninterrupted usage.

Netflix Crashing on Roku: User Reviews

netflix issues on roku tv

We’ve gathered feedback from users who are also wondering Why Netflix keeps crashing on my Roku TV. These people have found a solution to a problem and are sharing ways to solve it with other users.

Nicholas Mason

A workaround I’ve discovered is to operate the Netflix app on your smartphone and stream it onto your Roku TV. This method sidesteps the glitch and allows you to continue enjoying your shows on the TV. However, we can look forward to a comprehensive resolution to this issue soon.

David Floyd

I hadn’t encountered this issue on my Roku TV until today. I managed to resolve it temporarily by deleting the app, restarting the device, and reinstalling the app.

Charles Richardson

The issue of Netflix crashing on my Roku TV has been persistent since I purchased the device nearly a year ago, even before the most recent update. The app is consistently unstable, either crashing, exhibiting out-of-sync audio, or reacting slowly to commands. My go-to temporary solution has been a ‘plug reset’, which involves unplugging the TV for more than 30 seconds and then plugging it back in. This typically ensures a few days of uninterrupted service before the problems resurface.

Contacting Roku and Netflix Support

how to reset netflix on roku tv

If the above troubleshooting steps do not resolve the issue, it might be time to reach out to Roku or Netflix support.

Contact Roku support via their official website or helpline. For Netflix, use the ‘Contact Us’ option in the Netflix app or on their website.

When contacting support, provide as much information as possible – your device model, software version, a description of the issue, and the troubleshooting steps you’ve already attempted.


To conclude, while Netflix crashing on Roku can be frustrating, this issue can often be resolved through a few simple steps: ensuring a stable internet connection, keeping your device and apps updated, and maintaining your device properly. Should these steps not resolve the issue, don’t hesitate to reach out to Roku or Netflix support. Keep enjoying your favorite shows and movies without disruption by taking these preventative measures.

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